HOLBROOK HOUSING
Cancellations & refunds
Effective November 6, 2026. These are our standard terms for new direct month-to-month stays. Review your itemized quote and rental agreement before signing or paying. Property rates and minimum stays are not released yet.
Requests and reservation confirmation
A booking request is free to withdraw and does not reserve dates. A reservation requires our approval, a signed rental agreement, the required initial payment, and our written confirmation. This website currently collects requests only; online payments and automatic cancellation processing are not enabled.
Payments and refundable deposit
The first month’s rent is due when the rental agreement is signed. Subsequent rent is payable monthly in advance on the schedule stated in your agreement, normally the monthly anniversary of move-in. Your agreement will specify the due date for months without that calendar day. A refundable security deposit equal to half of one month’s rent is due before move-in. The deposit is accounted for separately from rent and is not an automatic cancellation fee or a substitute for the last month’s rent.
Your quote will disclose applicable taxes, cleaning, pet, utility, and other charges before you commit. Lawful deposit deductions will be itemized, and the balance returned within the applicable legal deadline.
Cancellation before arrival
- 30 or more days before the agreed arrival: a full refund of amounts paid to Holbrook for the stay.
- Fewer than 30 days before arrival: a cancellation charge capped at 14 nights of the agreed rent, and never more than the rent for the booked stay. Remaining prepaid rent, the security deposit, and charges for services not provided will be refunded, subject to applicable law.
For this calculation, the daily rent is the agreed monthly rent divided by 30. We credit rent received from replacement bookings for the same home and overlapping dates against the cancellation charge, up to the amount charged. We do not retain overlapping rent twice. Any later replacement-booking credit will be reconciled and refunded.
Ending a stay after move-in
For a month-to-month tenancy, provide at least 30 days’ written notice of your intended termination date, subject to the initial term in your signed agreement and applicable law. Moving out sooner does not itself end your rent obligations. Rent is prorated through the valid termination date using the calculation in your agreement; applicable replacement rent is credited against overlapping rent obligations. Legally protected termination and other statutory rights remain unaffected.
The agreement will state whether the stay renews month to month or ends on a fixed date. Estimated departure dates do not replace required notice. A fixed-term stay or a shorter stay may have different terms, which must be disclosed and agreed before commitment.
If Holbrook cannot provide the home
We will refund amounts paid for accommodation we cannot provide and associated unused services. An alternative property is offered only with your agreement. This does not limit rights or remedies available under applicable law.
How to contact us
Call 601.391.6671 for help withdrawing a pending request or arranging a cancellation. Formal written notices must be delivered using the contact details and method in your rental agreement. We will provide a written cancellation and refund calculation; an acknowledgment is not a condition for a legally effective notice. Refund timing and any payment-provider processing time will be communicated when the refund is arranged.
Platform bookings and policy changes
For Airbnb, Vrbo, or another booking platform, follow the terms and cancellation process provided for that reservation. This page does not retroactively change an existing agreement. Any different direct-booking terms must be clearly disclosed and agreed before signing or payment. Applicable law controls where it conflicts with these terms.